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RETURNS – EXCHANGE PROCESS.

We offer our customers a simple, hassle-free, Returns and Exchange Process. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

  • You can call us on (+91)98409 17344 or e-mail us at care@derbyjeanscommunity.com within 10 days from the date of delivery.
  • Please mention your order number in the subject line to help us quickly process your returns/exchanges.
  • Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and is in a saleable condition.
  • We request you to maintain the original packaging of the items to be returned, including the Derby Jeans Community tags.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

Kindly courier us the goods to the below mentioned address.
Derby Clothing Pvt. Ltd.
E-Commerece Department.
” Bungalow House “,
No.62/40,
Mayor Chittibabu Street,
Triplicane,
Chennai 600 005.

  • After the receipt of item(s), your request for returns/exchanges would be processed.
  • In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
  • In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
  • For more details please call us on our customer care number (+91)98409 17344 or e-mail us (care@derbyjeanscommunity.com).

For Returns of COD – you will receive an “Exchange Coupon” by mail, after we have received the product. Kindly use the code for your new purchase. Coupon is valid for 90 days.

For Returns of Pre-Paid Orders, The money will be refunded in the same way the payment was made. We will refund the Credit Card or Net-Banking account if the payment was by Credit Card or Net-Banking, We will initiate the process of refunding after we have received the product.

Cr. Card/Net Banking – 3-10 Business days.
Coupons – 2 Business days.

COUPONS & OFFERS

No two offers or coupons can be clubed together. This is not allowed.

CONTACT US

Derby Clothing Pvt. Ltd.
E-Commerece Department.
” Bungalow House “,
No.62/40,
Mayor Chittibabu Street,
Triplicane,
Chennai 600 005.
Email id: care@derbyjeanscommunity.com

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